Privacy Policy

At Voguish Ville Limited("VoguishVille," "we," "us," or "our"), we take your privacy seriously. This Privacy Policy explains in plain language what personal information we collect when you use our website and services, why we collect it, how we use and protect it, and what choices you have.

By using our website at voguishville.com, creating an account, or placing an order, you agree to the practices described in this policy. We operate in compliance with the Nigeria Data Protection Act (NDPA) 2023 and applicable data protection regulations.

1. What Information We Collect

Information you give us directly

• Account details: First name, last name, email address, phone number, and password when you create an account.
• Shipping information: Delivery address, city, state, and country when you place an order.
• Payment information: We do not store your card details. Payments are processed securely by Paystack, who handles your card number, expiry, and CVV directly.
• Order details: The products you purchase, quantities, order notes, and transaction history.
• Communications: Any messages you send to our support team.

Information collected automatically

• Device and browser information: Browser type, operating system, screen size, and language preferences.
• Usage data: Pages you visit, products you view, time spent on our site, and how you navigate between pages (via Google Analytics).
• IP address: Used for security, fraud prevention, and to approximate your general location.

2. Why We Collect Your Information

We only collect information that we actually need. Here's what we use it for:

• To process your orders — We need your name, address, and payment details to fulfil and deliver your purchases.
• To communicate with you — Order confirmations, shipping updates, verification codes, and customer support responses.
• To manage your account — So you can log in, view order history, manage addresses, and track deliveries.
• To improve our store — We use analytics to understand which products are popular, how customers navigate the site, and where we can improve.
• To prevent fraud — We monitor for suspicious activity to protect both you and our business.
• To comply with the law — We may need to retain certain records for tax, legal, or regulatory purposes.

3. Who We Share Your Information With

We never sell your personal information. We only share it with trusted third parties who help us run our business:

We may also share information if required by law, court order, or to protect our legal rights.

4. Cookies and Local Storage

We use minimal browser storage to make our site work properly:

• Authentication tokens — Stored in your browser's local storage to keep you logged in between visits.
• Cart data — Your shopping cart is stored locally in your browser so it persists between page visits.
• Session preferences — Temporary settings like dismissed banners.

We do not use marketing cookies, advertising trackers, or retargeting pixels.

5. How We Protect Your Information

We take reasonable measures to protect your personal information:

• All data is transmitted over HTTPS (SSL/TLS encryption).
• Passwords are stored using industry-standard hashing — we never store your password in plain text.
• Payment card details are handled entirely by Paystack (PCI-DSS compliant) and never touch our servers.
• Access to customer data is restricted to authorised personnel only.
• We use rate limiting and monitoring to detect and prevent unauthorised access.

While no system is 100% secure, we work hard to protect your information and will notify you promptly if a data breach affects your account.

6. How Long We Keep Your Information

• Account data — Retained as long as your account is active. You can request deletion at any time.
• Order history — Kept for up to 7 years for tax and legal compliance.
• Analytics data — Aggregated and anonymised; no personally identifiable information is retained long-term.

7. Your Rights

Under the Nigeria Data Protection Act (NDPA) and other applicable laws, you have the right to:

• Access your data — Request a copy of the personal information we hold about you.
• Correct your data — Update or fix inaccurate information via your account page or by contacting us.
• Delete your data — Request that we delete your account and personal information (subject to legal retention requirements).
• Withdraw consent — You can unsubscribe from marketing emails at any time. Essential transactional emails (order confirmations, shipping updates) will still be sent for active orders.
• Data portability — Request your data in a machine-readable format.
• Object to processing — You can object to how we use your data in certain circumstances.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

8. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

9. Links to Other Websites

Our site may contain links to third-party websites (e.g., social media). We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top and, for significant changes, notify you via email or a notice on our website. We encourage you to review this page periodically.

11. Contact Us

If you have any questions about this Privacy Policy, your personal data, or want to exercise your rights, please contact us: